Privacy Policy

Privacy Policy

1. Introduction

Deluxe Estate Pty Ltd ACN 658 762 826 is an Australian real estate agency
providing premium residential and commercial sales, leasing, and property
management services.

We respect the privacy of all individuals we interact with and are committed to
safeguarding personal information in accordance with the Privacy Act 1988 and the
Australian Privacy Principles.

This policy explains how we collect, use, disclose, and protect personal information,
as well as your rights in relation to that information. By engaging our services,
visiting our website, or otherwise providing your personal details to us, you agree to
this policy.

2. Information we collect

The type of personal information we collect depends on our dealings with you. This
may include:

 Full name, address, phone number, and email address
 Identification details (e.g. date of birth, driver’s licence or passport number)
 Employment and financial details relevant to property transactions
 Property ownership or tenancy information
 Records of communication with our team
 Details about property preferences and transaction history
 Household information, such as the number and age of occupants
 Information collected from your use of our website, including IP address,
device information, and browsing behaviour
 Any other details necessary to provide you with our services

We may also gather non-identifiable data, such as aggregated website usage
statistics.

3. How we collect information

We collect personal information in several ways, including:
 Directly from you via phone, email, online forms, or in person

 When you attend an open home, inspection, or other event we host
 Through property enquiry forms on our website or on third-party platforms
such as realestate.com.au
 From public records and publicly available sources
 From authorised representatives, such as solicitors, accountants, or advisers
 Via recruitment processes when you apply for a position with us
 Through digital interactions, including cookies and online analytics tools

4. How we use your information

We use personal information to:
 Deliver our services and meet your requests
 Facilitate property transactions, leases, and related documentation
 Keep you informed about properties, market updates, and events that may
interest you
 Respond to your enquiries and handle feedback or complaints
 Personalise our marketing and improve our customer service
 Maintain accurate business and client records
 Comply with our legal and regulatory obligations
 Assess and manage employment applications
If you choose not to provide certain information, we may be unable to offer some
services or respond fully to your enquiry.

5. Disclosure of personal information

We may share your personal information with:
 Service providers including IT, marketing, and communications platforms
 Contractors, tradespeople, and utility companies for property-related services
 Professional advisers such as solicitors, accountants, and consultants
 Government authorities and regulators when required by law
 Our related entities in Australia
 Third parties you have authorised to receive your information

 Potential buyers of our business or assets
Where disclosure is made to a third party, we take steps to ensure your information
is handled securely and in accordance with privacy requirements.

6. Overseas disclosure

Some of our service providers may store or process data outside Australia. Where
this occurs, we take reasonable measures to ensure the recipient upholds privacy
protections consistent with Australian standards.

7. Marketing communications

We may use your details to send you information about properties, services, or
events we believe may be relevant to you. You can opt out at any time by:

 Clicking the unsubscribe link in our marketing emails
 Contacting us directly via info@deluxeestate.com.au

We may engage reputable third-party providers to assist with marketing, but they will
only receive the information necessary to perform their role.

8. Security of your information

We take reasonable steps to protect your personal information from misuse, loss,
unauthorised access, modification, or disclosure, including:

 Secure physical and electronic storage systems
 Password-protected databases
 Restricted staff access based on operational need
 Confidentiality agreements with employees and contractors
 Secure disposal or de-identification of information no longer required

While we use best-practice security measures, data transmission over the internet
cannot be guaranteed as completely secure.

9. Cookies and website tracking

Our website may use cookies and tracking technologies to improve your browsing
experience, analyse usage, and deliver relevant content. You can adjust your
browser settings to refuse cookies; however, this may affect website functionality.

10. Third-party websites

Links to external websites are provided for your convenience. We are not
responsible for the privacy practices or content of these sites and encourage you to
review their privacy statements.

11. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about
you. We may require verification of your identity before providing access. If we are
unable to fulfil your request, we will provide written reasons as required under the
Privacy Act.

12. Complaints

If you have concerns about how we handle your personal information, please contact
us using the details below. We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the
Australian Information Commissioner (OAIC):

GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

13. Updates to this policy

This policy may be updated from time to time to reflect changes in our operations or
legal requirements. The current version will always be available on our website.

Post: Mermaid Beach QLD 4218
Phone: 07 566 7282
Last updated: 13/08/2025